Q: |
Is your site secure? |
A: |
All payment transactions with Bathroom Hut are processed securely using UK banks (Barclaycard) and payment service provider Paypoint.net (SECPay), using SSL encryption minimum 128 bit and firewalls, and complying with the highest level of the Payment Card Industry Data Security Standard (PCIDSS) Level 1 certified for the last three years in succession. That’s the highest possible level of compliance.
|
Q: |
Is there a delivery charge? How are goods delivered? |
A: |
All goods are delivered via Courier Service usually Business Post and will require a signature on delivery receipt.
Delivery is free of charge on orders over £75 to mainland England/Wales addresses. Orders under £75 carry a small order delivery charge. Charges do apply for Scotland and other destinations. For full details please see our Delivery Information (click here)
|
Q: |
What is the standard delivery time? |
A: |
Delivery is generally next day or within 24-48 hours from the date orders are despatched, (i.e: the date of our email shipping/despatch notification to you). We aim to despatch orders (subject to stock status) sameday or next day from order receipt and processing. (excluding weekends/public holidays)
|
Q: |
What methods of payment do you accept? |
A: |
We accept most major credit and debit cards, Delta, Visa, Mastercard, Solo/Switch and Maestro payments. We do not currently accept Diners cards or American Express.
|
Q: |
What happens if you don't have my product/goods in stock? |
A: |
If for any reason your goods are out of stock we will contact you by email. You will always be advised an estimated lead-time for re-stock. If you are happy to wait for re-stock the goods will be placed on back order, and once received will be automatically despatched and you will be notified. You have the option to cancel your order should you prefer not to wait.
|
Q: |
Who are Bathroom Hut, do you have a showroom? |
A: |
Bathroom Hut:- www.bathroomhut.com is an internet/online based retailer geared to providing competitive prices within the marketplace. We do not have any showrooms.
For more information see our About Us page.
|
Q: |
Do you have a telephone number I can call you on? |
A: |
All our contact is via e-mail. The costs of providing telephone ordering would require us to raise our prices, so in order to keep costs down, we offer a quick reply by email and can if necessary attach links for more information or images. We aim to reply to all e-mails within 2-4 hours during our working day. Contact Us (click here)
|
Q: |
How do I place an order online? |
A: |
- Add items to your basket by selecting from any drop-down boxes or radio buttons (where applicable) and clicking the 'Buy Now' button.
- To view items in your basket, change quantities or remove unwanted items, click on the 'View Basket' button located at the top right corner of the website.
- Once you have completed your shopping, click on the 'Checkout' button where you will be asked to input your invoice/delivery address details.
- On completing your details you will be re-directed to a secure payments page, powered by PayPoint.net (SECPay), to input your payment card details.
- Payment will then be authorised. Upon payment authorisation, you will receive an email confirming payment from (Paypoint.net/Secpay) the card payment processor.
- You will also receive an email from Bathroom Hut confirming receipt of your order.
- Your order will then be processed.
Should any goods be out of stock, you will be emailed with an estimated restock date.
- We will send you an email when your goods are despatched advising estimated delivery date and details.
|
Q: |
What is your policy on refunds, returned and replaced goods?
|
A: |
If you have received incorrect, damaged or incomplete items please notify us within 24hrs of delivery receipt, we will arrange collection/replacement at no cost to you. For full details on all aspects of our Returns Policy please see the following link to our Returns Information.
|
Q: |
Where can I find technical information/dimensions for a product? |
A: |
Where applicable any technical information/dimensional details offered for products can be found within the specific product details via the 'More Info' links generally listed under the product image. Further in depth technical information can be obtained from the relevant manufacturer directly or by visiting their website via our Technical Links.
|
Q: |
What are the product guarantees/warranties? |
A: |
All products come with a Manufacturers Guarantee of varying timescales against defective workmanship/faults, effective from purchase/receipt. For further information on the guarantee/warranty of any product, in addition to any shown on our website, please refer to details listed on paperwork/guarantee or the Manufacturer directly via our Technical Links.
|
Q: |
Can I collect my order? |
A: |
It is not possible for customers to collect orders as our order processing system is automated and products are shipped from central distribution warehouses.
|
Q: |
Do you offer discounts for multiple purchases or high value orders? |
A: |
All our products are already discounted to be as competitive as we can make them. Large quantity bulk orders may be quoted.
|
